Contact

Last updated: 29 October 2026

The quickest way to reach us is email. brainDiverse is a small shop — one or two people read everything that comes in. It is not an emergency service.

How to reach us

Email support@braindiverse.com from the address on your account. Tell us what’s going on, and if it’s about a charge, include the purchase date or your receipt.

For anything to do with a payment — a receipt, a card, a refund — you can also reach Paddle, our merchant of record, through the receipt they emailed you when you bought.

For privacy or legal matters — a data request, a formal notice — email legal@braindiverse.com.

Who’s behind brainDiverse

brainDiverse is operated by Yaletown Software Inc., a company incorporated in Alberta, Canada.

Mail for the company can be sent to:

Yaletown Software Inc.
3018 106 Street NW
Edmonton, Alberta T6J 5M5
Canada

What to expect

We’re a small team, so give us a few business days to reply. If something is urgent about your account, say so in the subject line and we’ll move it up.

brainDiverse is not an emergency or crisis service. If you or someone else is in danger or needs urgent help, contact your local emergency number or a crisis line right away — we can’t respond fast enough for an emergency.